dmbet Privacy Policy

1 Introduction and Scope

dmbet ("dmbet," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who access or use the dmbet online gaming platform at https://dmbet.app ("Platform"). This Privacy Policy ("Policy") describes how dmbet collects, uses, stores, shares, and protects personal information in connection with your use of the Platform and any related services.

This Policy applies to all registered players, prospective players who browse the Platform without registering, and any other individuals whose personal data dmbet processes in connection with the operation of the Platform. It covers data collected through the Platform's website, mobile-optimized interface, customer support channels, and any other touchpoints through which you interact with dmbet.

By registering on or using the dmbet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

This Policy should be read alongside the dmbet Terms and Conditions, which govern the overall relationship between you and dmbet.

2 Data Controller Information

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, dmbet is the personal information controller responsible for the personal data collected through the Platform.

dmbet has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with applicable data protection laws and this Privacy Policy. You may contact the DPO directly for any privacy-related inquiries, requests, or complaints using the contact details provided in Section 14 of this Policy.

3 Personal Data We Collect

dmbet collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include:

3.1 Identity and Registration Data

When you register for a dmbet account, we collect your full legal name, date of birth, gender, nationality, and a copy of your government-issued identification document (such as a Philippine passport, driver's license, SSS card, or UMID card) for KYC verification purposes.

3.2 Contact Data

We collect your email address, mobile phone number, and residential address (including city, province, and postal code). For players in Metro Manila, Cebu, Davao, Quezon City, or Makati, we may also collect barangay-level address details where required for identity verification.

3.3 Financial Data

We collect information about your payment methods, including GCash account numbers, PayMaya account details, and bank account information for BPI, BDO, and Metrobank. We do not store full credit or debit card numbers on our servers. All financial data is processed through certified payment gateways.

3.4 Transaction Data

We maintain records of all deposits, withdrawals, bets placed, games played, bonus claims, and other financial transactions conducted through your dmbet account, including timestamps, amounts in Philippine Peso (₱), and transaction reference numbers.

3.5 Technical and Usage Data

We automatically collect certain technical data when you access the Platform, including your IP address, device type and operating system, browser type and version, session duration, pages visited, game activity logs, and referring URLs. This data is used for security monitoring, fraud prevention, and platform improvement.

3.6 Communications Data

We retain records of your communications with dmbet's customer support team, including live chat transcripts, email correspondence, and any feedback or complaints submitted through the Platform.

4 How We Collect Your Data

dmbet collects personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, participate in promotions, or update your account settings;
• Automatically: Through cookies, web beacons, server logs, and similar tracking technologies when you access and interact with the Platform (see Section 8 for details);
• From third-party payment providers: GCash, PayMaya, BPI, BDO, and Metrobank may share transaction confirmation data with dmbet to facilitate payment processing and fraud prevention;
• From identity verification services: dmbet may use third-party KYC and identity verification providers to validate the authenticity of documents submitted during registration;
• From regulatory and law enforcement authorities: Where required by applicable law or PAGCOR regulations, dmbet may receive or be required to share data with relevant government agencies.

5 How We Use Your Data

dmbet uses the personal data it collects for the following purposes:

dmbet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing another lawful basis for processing.

6 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, dmbet processes your personal data on the following legal bases:

• Consent: Where you have given your explicit, informed, and freely given consent to the processing of your personal data for a specific purpose, such as receiving promotional communications from dmbet;
• Contract Performance: Where processing is necessary for the performance of the contract between you and dmbet — including account registration, game access, and payment processing;
• Legal Obligation: Where processing is required to comply with a legal obligation applicable to dmbet, including KYC requirements, AML regulations, PAGCOR reporting obligations, and tax compliance;
• Legitimate Interests: Where processing is necessary for the purposes of the legitimate interests pursued by dmbet, such as fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your fundamental rights and freedoms.

7 Data Sharing and Disclosure

7.1 Service Providers

dmbet may share your personal data with carefully selected third-party service providers who assist in the operation of the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support software providers, and analytics platforms. All service providers are bound by strict data processing agreements and are prohibited from using your data for any purpose other than providing services to dmbet.

7.2 Regulatory and Legal Disclosure

dmbet may disclose your personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), or other competent Philippine government authorities where required by law, court order, or regulatory directive. dmbet will notify you of such disclosures where legally permitted to do so.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of dmbet's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.

7.4 No Sale of Personal Data

dmbet does not sell, rent, lease, or otherwise commercially exploit your personal data to any third party for their own marketing or commercial purposes. This commitment is absolute and is not subject to any exceptions.

8 Cookies and Tracking Technologies

The dmbet Platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and gather anonymized analytics data. A cookie is a small text file placed on your device by the Platform when you visit it.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies and security tokens. They cannot be disabled without affecting Platform functionality;
• Functional Cookies: Remember your preferences such as language settings, display options, and game history to provide a more personalized experience;
• Analytics Cookies: Collect anonymized data about how players use the Platform — such as pages visited, session duration, and error reports — to help us improve the Platform's performance and usability;
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and other security threats.

8.2 Managing Cookies

You may control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for specific websites. Please note that disabling strictly necessary cookies will impair your ability to use the dmbet Platform, including logging in and placing bets. dmbet does not use cookies for cross-site advertising or behavioral profiling.

9 Data Retention

dmbet retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR regulations and AML requirements;
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine tax and AML regulations;
• KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction;
• Customer support communications: Retained for three (3) years from the date of the last interaction;
• Technical and usage data: Retained for up to twelve (12) months, after which it is anonymized or deleted;
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with dmbet's data disposal procedures.

10 Data Security

dmbet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• AES-256 encryption for data at rest and TLS 1.3 encryption for data in transit;
• Multi-factor authentication (MFA) for all administrative access to systems containing personal data;
• Role-based access controls ensuring that only authorized personnel can access personal data, and only to the extent necessary for their role;
• Regular penetration testing and vulnerability assessments conducted by independent security specialists;
• 24/7 security monitoring and intrusion detection systems;
• Secure, geographically redundant data backups with tested recovery procedures;
• Regular staff training on data protection and information security best practices.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, dmbet will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected individuals without undue delay, in accordance with the Data Privacy Act and NPC Circular No. 16-03.

11 Your Rights Under Philippine Law

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by dmbet. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.

dmbet will respond to all data subject rights requests within fifteen (15) business days of receipt. In complex cases, this period may be extended by a further fifteen (15) business days, with prior notification to you. dmbet reserves the right to verify your identity before processing any rights request.

12 Children's Privacy

The dmbet Platform is strictly intended for adults aged twenty-one (21) years and above, in accordance with Philippine law governing online gambling. dmbet does not knowingly collect personal data from individuals under the age of 21.

If dmbet becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the dmbet Platform, please contact us immediately using the details in Section 14.

13 Changes to This Policy

dmbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision will always be displayed at the top of this page.

Where changes are material — meaning they significantly affect your rights or how your personal data is processed — dmbet will provide advance notice to registered players via email or a prominent notice on the Platform, at least fourteen (14) days before the changes take effect. For non-material changes, the updated Policy will take effect immediately upon publication.

Your continued use of the dmbet Platform following the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed about how dmbet protects your personal data.

14 Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by dmbet, you may contact our Data Protection Officer through the following channels:

• DPO Email: [email protected] (plain text — not a clickable link)
• General Support Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly from the dmbet Platform — select "Privacy Request" from the support menu.
• Response Time: All privacy-related inquiries will be acknowledged within two (2) business days and fully responded to within fifteen (15) business days.

If you are not satisfied with dmbet's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about the NPC and its complaint procedures is available through official Philippine government channels.